Front Desk - Lennox Miami Beach

About us
At Yurbban Hospitality Group, we don't just provide lodging; we create lasting moments for our guests. We are a team passionate about service excellence, authenticity, and innovation. Every interaction with our customers is an opportunity to exceed their expectations, and we are looking for someone like you to help fulfill our mission.

What are our values?

• WOW: We love originality and strive to surprise in every detail. We work with creativity, active marketing, and continuous innovation.
• CONSCIOUS: We aim to improve the world through responsibility and sustainability. We initiate and collaborate on social responsibility projects to make a meaningful impact.
• HONEST: We act ethically, making decisions that align with our culture. Transparency is a priority in all our actions and communications.
• PASSION: We give our best in every challenge, having fun while putting ideas into action.
• TEAM: We create together to achieve a shared goal, where every opinion counts.

Why work with us?
Working at Yurbban Hospitality Group is not just a job; it's an opportunity to grow, innovate, and make a difference. We foster a collaborative work environment where every voice is heard. We value creativity, social responsibility, and transparency. Here, your work will have a purpose, contributing to the success of the company while you grow both professionally and personally. We operate lodging and restaurants in cities across Europe and America (Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, Bogotá, and Lima) under various brands, offering unique experiences to our guests.

As a Front Desk Agen, your day-to-day will involve:
You will play a key role in creating memorable guest experiences, starting with a warm welcome at check-in and ensuring that guests feel valued throughout their stay. Your tasks will include managing check-ins and check-outs efficiently, handling reservations, processing payments, and responding to guest inquiries with impeccable service.

Your role will involve collaborating closely with housekeeping, maintenance, and other departments to ensure smooth operations and that every guest has an exceptional experience.

What to expect working at Yurbban Hospitality Group?
If you're passionate about hospitality and enjoy solving technical challenges, we want to meet you. We're looking for someone who combines technical knowledge with excellent problem-solving skills. If you thrive in a dynamic environment and believe that every day is an opportunity to make a difference, this is your chance to join us. And of course, we also offer a variety of benefits for you to enjoy:

• Career plan within the Group with opportunities for growth.
• Regular afterworks.
• Continuous training and innovation.
• Permanent contract.
• Collaborative and dynamic environment: You will work with a team committed to ensuring guest satisfaction.
• Dental, vision, and life insurance.
• Employee discount.
• Paid time off & paid training.
• Referral program.
• Retirement plan.

What do we value?

• Guest Focus: Ensuring every guest interaction is positive and leaves a lasting impression.
• Attention to Detail: Accuracy in managing reservations, financial records, and overall guest services.
• Teamwork: Collaborating with other departments to provide a seamless guest experience.
• Commitment to Safety: Ensuring a safe and secure environment for both guests and staff, especially during night shifts.

Qualifications

• Previous experience in hospitality.
• Knowledge of administrative processes.
• Excellent problem-solving skills.
• Knowledge of hotel management systems.
• Availability to work rotative shifts and weekends.
• Fluency in English and Spanish.
• Opera proven experience.