Front Desk Agent

The mission of Yurbban Hospitality Group is to bring happiness to people through project management related to the tourism sector, following these values:

WOW!: We love originality and strive to surprise in every detail. We work from creativity, active marketing, and continuous innovation.
CONSCIOUS: We aim to improve the world through responsibility and sustainability. We implement and collaborate on social responsibility projects to contribute actively.
HONEST: We act ethically, making decisions consistent with our culture. We prioritize transparency in our actions and communication.
PASSION: We give our best in every challenge, having fun when putting ideas into action.
TEAM: We create together to achieve a shared goal where every opinion matters.

We currently operate lodging and restaurants in cities like Barcelona, Madrid, Sevilla, San Sebastian, Miami, Bogotá, Chía, Lima under the brands Yurbban Hotels, UMA House by Yurbban, UMA Suites, The Spot for Living and Spotty Hostel.

We are looking for a Front Office Agent, who will perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

About the role:

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in PMS or hotel specific recording process
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

What do you need?

• Bachelor’s Degree preferred. High School Diploma or equivalent required
• One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Previous experience with hotel systems (Opera, GoConcierge, Nuvola)
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must have excellent communication skills and be able to read, write, speak and understand English (Spanish desirable).

 Benefits

• Competitive salary

• Discounts on branded products.

• Joining a young company committed to the welfare of its employees.

• Career plan within the company.

• Training and Continuous Innovation.

• Regular afterworks, teambuildings & more
• Paid time off
• Parking Discount.
• Flexible schedule